Should the time come when you need to contract a provider of home care services to take care of your loved one, how should you go about assessing the providers of such services? Remembering that the person in need of such services might require very specialized care, the worst thing you could do is hire an incompetent provider who not only fails to assist your loved one but actually causes harm. What should you therefore look for in an agency?
The person in need of care could be a senior citizen with a few chronic diseases or disability and you must not endanger his or her life by hiring care givers of dubious character. Given that these are strangers to you, you must ensure that they have employees who are not likely to hurt your loved one or steal precious items.
Confirm therefore that the firm conducts background checks on its staff. In addition, ask the agency to supply you with a list of references and call these up to find out how the agency is rated. From an agency’s website, you should find the kind of feedback that the agency has received from past or on-going clients although a more reliable way to assess an agency is conducting an online search to find out if it has been adversely mentioned by past clients.
Although you might begin your contact with an agency either online or through phone discussions, nothing could help you assess the ability of an agency to deliver better than a face-to-face discussion. You should therefore visit their offices and meet their staff. Find out how they speak about past clients and decide for yourself if they appear compassionate enough to care for your loved one. If you were speaking to a senior member of the agency, ask to meet the people who will actually end up in your home. The same goes for services that come into a home. If you need carpet cleaning it’s better to contact a company first then go with them if you feel comfortable.
Care givers give a wide range of services and you should find out the range of services provided by the agency you wish to contract. Obtain any literature the agency has on its complete range of services and also find out if they offer emergency services. Of course you want to work with a provider who is available 24/7.
Patient confidentiality is of supreme importance in care giving and you must find out the procedures the agency has in place to ensure that this is observed.